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What is customer retention? - IBM
Customer retention is a company’s ability to turn first-time customers into repeat buyers and prevent them from switching to a competitor.
Cos'è la customer retention? - IBM
La customer retention è la capacità di un'azienda di trasformare i nuovi clienti in acquirenti abituali, evitando che passino a un concorrente.
How to Build a Successful Customer Retention Strategy | IBM
Get the key steps for creating an effective customer retention strategy that will help retain customers and keep your business competitive.
Qu’est-ce que la rétention client - IBM
La rétention client est la capacité d’une entreprise à transformer les nouveaux clients en acheteurs réguliers et à éviter qu’ils ne passent à la concurrence.
What is customer churn? - IBM
What is customer churn? Customer churn is the number of existing customers lost, for any reason at all, over a given period of time. It provides companies with an understanding of customer satisfaction and customer loyalty, and can identify potential changes in a company’s bottom line.
Cómo crear una estrategia de retención del cliente exitosa | IBM
Conozca los pasos clave para crear una estrategia eficaz de retención del cliente que le ayudará a retener a los clientes y a mantener la competitividad de su empresa.
什么是用户留存？| IBM
组织可以通过多种方式跟踪其用户留存举措的运行状况。以下五个关键指标可帮助组织提高用户留存率。 客户流失率 (CCR)： 指的是一段时间内客户流失的百分比。客户流失率较低的公司往往 CRR 也较高，因此 CCR 越接近 0% 越好。 客户生命周期价值 (CLV)： 指的是在客户整个购买生命周期中所获得的 ...
¿Qué es la retención de clientes? - IBM
La retención de clientes es la capacidad de una empresa para convertir a los clientes por primera vez en compradores habituales y evitar que se cambien a un competidor.
What is omnichannel customer experience? - IBM
The omnichannel customer experience refers to a customer’s ability to interact with a business seamlessly across multiple channels and touchpoints, receiving a unified and consistent experience regardless of the platform or device used.
顧客維持戦略の構築を成功をさせる方法 | IBM
競争力を維持したいと考えるあらゆる企業のリーダーにとって、 顧客維持 は最優先で取り組むべき事柄です。効果的な顧客維持戦略は、企業がロイヤル・カスタマーの健全な安定を維持し、新しい顧客を獲得するのをサポートするものでなければなりません。リピート・ビジネスを生み出す ...
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