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What is customer retention? - IBM
Customer retention is a key component of the overall customer journey. Organizations that succeed at customer retention will benefit by encouraging customer loyalty. Organizations that invest in customer experience management understand the importance of customer retention.
How to Build a Successful Customer Retention Strategy | IBM
Get the key steps for creating an effective customer retention strategy that will help retain customers and keep your business competitive.
Cos'è la customer retention? - IBM
La customer retention è la capacità di un'azienda di trasformare i nuovi clienti in acquirenti abituali, evitando che passino a un concorrente.
What is customer churn? - IBM
Customer churn is the number of existing customers lost, for any reason at all, over a given period of time. It provides companies with an understanding of customer satisfaction and customer loyalty, and can identify potential changes in a company’s bottom line.
¿Qué es la retención de clientes? - IBM
La retención de clientes es la capacidad de una empresa para convertir a los clientes por primera vez en compradores habituales y evitar que se cambien a un competidor.
What is omnichannel customer experience? - IBM
The omnichannel customer experience refers to a customer’s ability to interact with a business seamlessly across multiple channels and touchpoints, receiving a unified and consistent experience regardless of the platform or device used.
顧客維持とは | IBM
消費者がこれまで以上に製品を乗り換える壁が低くなっている現在、このことはますます重要になっています。顧客維持における重要性は明らかです。 顧客獲得に関するMcKinsey社のレポート 1 では、企業は既存の顧客1人を失うビジネス価値を埋め合わせるために、3人の新規顧客を獲得する必要 ...
什么是用户留存？| IBM
组织可以通过多种方式跟踪其用户留存举措的运行状况。以下五个关键指标可帮助组织提高用户留存率。 客户流失率 (CCR)： 指的是一段时间内客户流失的百分比。客户流失率较低的公司往往 CRR 也较高，因此 CCR 越接近 0% 越好。 客户生命周期价值 (CLV)： 指的是在客户整个购买生命周期中所获得的 ...
Qu’est-ce que la rétention client - IBM
La rétention client est la capacité d’une entreprise à transformer les nouveaux clients en acheteurs réguliers et à éviter qu’ils ne passent à la concurrence.
Was ist Kundenbindung? - IBM
Kundenbindung ist die Fähigkeit eines Unternehmens, Neukunden zu regelmäßigen Käufern zu machen und zu verhindern, dass sie zur Konkurrenz wechseln.
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